Customer Service Representative - Healthcare Support (Immediate Start)

Join Intelegencia as a Customer Service Representative and play a pivotal role in transforming lives by providing compassionate support to patients in a dynamic healthcare environment. This is your opportunity to build a meaningful career while contributing to a mission-driven company in the heart of Bali. In this role, you'll handle patient inquiries, coordinate medical services, and ensure a seamless experience for our valued clients. With a focus on empathy and efficiency, you'll be part of a team that values both professionalism and personal touch.

Located in the vibrant city of Canggu, Intelegencia offers a unique blend of work-life balance and professional growth. You'll have the chance to work with cutting-edge healthcare tools and technologies, while also enjoying the beautiful surroundings of Bali. This is not just a job; it's a chance to make a real difference in the lives of our patients and clients.

📋 Tanggung Jawab Pekerjaan

• Handle patient inquiries and provide information about our healthcare services.
• Coordinate with medical professionals to ensure timely and accurate patient care.
• Assist in scheduling appointments and follow-ups using our in-house CRM system.
• Maintain patient records and ensure all documentation is up-to-date and accurate.
• Provide exceptional customer service, ensuring patient satisfaction and loyalty.
• Assist in the management of patient portals and online booking systems.
• Stay updated with the latest healthcare trends and best practices.
• Contribute to team meetings and brainstorming sessions to improve our services.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in customer service, preferably in the healthcare industry.
• Excellent communication skills, both written and verbal.
• Proficiency in English, both spoken and written.
• Basic knowledge of healthcare terminology and medical procedures.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Strong organizational skills and attention to detail.
• Familiarity with CRM software such as Salesforce or HubSpot is a plus.
• Empathy and compassion for patient needs and concerns.

🛠️ Keahlian

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