Customer Retention Specialist - Field Canvassing (Surabaya Waru)

Astra Credit Companies is seeking a dynamic and results-driven Customer Retention Specialist to join our team in Waru, Surabaya. In this field-based role, you will play a pivotal part in driving customer engagement, conducting direct sales, and ensuring customer satisfaction. Our company, a leading player in the credit and finance industry, is committed to providing innovative financial solutions and exceptional customer service. With a focus on building long-term relationships, we are looking for a passionate individual who can thrive in a fast-paced environment and deliver outstanding results.

As a Customer Retention Specialist in Waru, Surabaya, you will be responsible for visiting customer locations, understanding their needs, and providing tailored solutions. You will use our proprietary CRM system, Astra CRM, to track customer interactions and manage sales pipelines. This role offers a unique opportunity to make a direct impact on customer satisfaction and retention rates, while also growing your sales skills and market knowledge.

📋 Tanggung Jawab Pekerjaan

• Conduct field visits to existing customers to understand their needs and provide tailored solutions.
• Utilize Astra CRM to track customer interactions, manage sales pipelines, and monitor customer satisfaction.
• Identify upsell and cross-sell opportunities to increase customer lifetime value.
• Collaborate with the sales and marketing teams to develop and implement customer retention strategies.
• Provide exceptional customer service and address any concerns or issues raised by customers.
• Conduct market research to identify trends and opportunities for customer engagement.
• Prepare and present regular reports on customer retention metrics and sales performance.
• Stay updated on industry trends and best practices in customer retention and sales.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 2 years of experience in sales, customer service, or a related field.
• Proven track record of achieving sales targets and improving customer satisfaction.
• Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers.
• Familiarity with CRM systems, particularly Astra CRM.
• Ability to work independently and as part of a team in a fast-paced environment.
• Valid driver's license and reliable transportation.
• Proficiency in Indonesian and English.

🛠️ Keahlian

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