Desk Collection Agent - Customer Service & Debt Recovery Specialist

Join Concentrix, a global leader in customer experience solutions, as a Desk Collection Agent in Jakarta Raya. In this critical role, you will serve as the first point of contact for customers regarding overdue accounts, ensuring timely payments and resolving their concerns. You'll work with various financial institutions, handling inbound and outbound calls, emails, and chat interactions to recover outstanding amounts.

At Concentrix, we pride ourselves on our commitment to excellence in customer service. This role offers a unique opportunity to work in a dynamic environment, utilizing tools like Salesforce and CRM systems to manage customer interactions effectively. You'll be part of a team dedicated to delivering exceptional service and improving customer satisfaction.

As a Desk Collection Agent, you'll handle overdue accounts, negotiate payment plans, and provide clear communication to customers. This role requires a strong understanding of customer service principles and a proactive approach to resolving issues. With a competitive salary of IDR 5,000,000 - 8,000,000 per month, this position offers both financial rewards and professional growth.

📋 Tanggung Jawab Pekerjaan

• Handle inbound and outbound calls, emails, and chat interactions regarding overdue accounts.
• Negotiate payment plans and resolve customer concerns to ensure timely payments.
• Utilize Salesforce and CRM systems to manage customer interactions and track account status.
• Provide clear and professional communication to customers, adhering to company policies and procedures.
• Monitor and update customer accounts to ensure accurate and up-to-date information.
• Collaborate with the team to achieve daily and monthly targets for debt recovery.
• Stay updated on industry trends and best practices in customer service and debt recovery.
• Participate in training programs to enhance skills and knowledge in customer service.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service or debt recovery roles.
• Proven track record of handling customer complaints and resolving issues effectively.
• Strong communication skills in both written and verbal English.
• Familiarity with Salesforce and CRM systems is a plus.
• Ability to work under pressure and meet targets in a fast-paced environment.
• Bachelor's degree in Business Administration, Marketing, or a related field is preferred.
• Certification in customer service or debt recovery is an added advantage.
• Must be available to work full-time in Jakarta Raya.

🛠️ Keahlian

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