Account Manager (IT) - Makassar

Join Hipernet Indodata as an IT Account Manager in Makassar!

Hipernet Indodata, a leading Managed Service Provider, is seeking a dynamic and results-driven IT Account Manager to join our team in Makassar. In this role, you will be responsible for managing customer relationships, ensuring high satisfaction, and driving sales growth for our IT services. With a strong focus on customer-centric solutions, Hipernet Indodata is committed to delivering exceptional value to our clients.

As an IT Account Manager at Hipernet Indodata, you will work closely with our team of experts to develop and implement strategies that meet the unique needs of our clients. You will leverage your deep understanding of IT infrastructure, network solutions, and cybersecurity to provide tailored recommendations and support. This is an exciting opportunity to be part of a growing company that values innovation, collaboration, and continuous learning.

📋 Tanggung Jawab Pekerjaan

• Manage and maintain key client accounts, ensuring high satisfaction and retention rates.
• Develop and implement customer-centric strategies to drive sales growth and revenue.
• Provide technical support and guidance to clients, leveraging your expertise in IT infrastructure, network solutions, and cybersecurity.
• Collaborate with the sales and marketing teams to develop and execute sales plans and campaigns.
• Monitor and analyze client performance metrics to identify opportunities for improvement and growth.
• Build and maintain strong relationships with clients, acting as a trusted advisor and point of contact.
• Stay up-to-date with industry trends and best practices to provide innovative solutions to clients.
• Manage and oversee the delivery of IT services, ensuring high-quality standards and customer satisfaction.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum of 5 years of experience in IT account management or a similar role.
• Strong understanding of IT infrastructure, network solutions, and cybersecurity.
• Proven track record of managing client relationships and driving sales growth.
• Excellent communication and interpersonal skills, with the ability to build and maintain strong client relationships.
• Proficiency in English, both written and spoken.
• Familiarity with CRM systems such as Salesforce or HubSpot.
• Knowledge of ITIL framework and IT service management best practices.

🛠️ Keahlian

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