Customer Service Crew - Retail Outlet (Hospitality & Tourism)

Join PT Giandhi Dunia Rekreasi as a Customer Service Crew in our dynamic retail outlet, where exceptional service and customer satisfaction are at the heart of everything we do. This role is perfect for individuals who are passionate about the hospitality and tourism industry and want to make a difference in the lives of our customers. Located in the vibrant city of Jakarta Utara, our retail outlet is a bustling hub of activity, offering a wide range of products and services to our customers.

As a Customer Service Crew, you will be the face of our company, interacting with customers daily and ensuring they have a memorable and enjoyable shopping experience. You will be responsible for assisting customers with their purchases, answering their questions, and providing excellent customer service. This role offers a unique opportunity to develop your skills in a fast-paced environment and grow within the hospitality and tourism industry.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service to all customers, ensuring their shopping experience is enjoyable and memorable.
• Assist customers with their purchases, answering any questions they may have about our products and services.
• Handle cash transactions and process payments accurately and efficiently.
• Maintain a clean and organized retail outlet, ensuring all products are displayed attractively and are well-stocked.
• Work collaboratively with the team to achieve daily and monthly sales targets.
• Provide feedback to the team on customer satisfaction and suggest improvements to enhance the shopping experience.
• Adhere to company policies and procedures, ensuring a safe and secure shopping environment for all customers.
• Stay up-to-date with the latest trends and developments in the retail industry, applying this knowledge to enhance the customer service experience.

🎓 Kualifikasi & Syarat

• Minimum of 1 year of experience in a customer service or retail role, preferably in the hospitality and tourism industry.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers.
• Strong organizational and time-management skills, with the ability to work efficiently in a fast-paced environment.
• Familiarity with point-of-sale (POS) systems and cash handling procedures.
• Ability to work well under pressure and handle multiple tasks simultaneously.
• Friendly, approachable, and professional demeanor, with a passion for providing exceptional customer service.
• Ability to work flexible hours, including weekends and holidays, as required.
• High school diploma or equivalent, with additional certifications in customer service or retail management a plus.

🛠️ Keahlian

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